Group CTO Instructions

U.S. Participants

Air travel arrangements must be made using the Group CTO reservation system accessible through the aeTraveller Portal.

To make your air reservations

• Enter the aeTraveller Portal and enter your e-mail and password.
• Select Online Booking CTO.
• If you are a travel arranger, select the name of the traveler in the drop-down box on the CTO home page and wait for the screen to refresh. If you are the traveler, skip to the next step.
• At the CTO home page, locate the box titled Group CTO or Govt Contract Travel in the upper-right hand corner of the page. Use the drop down box to select "Group CTO".

Ticketing Information

• Tickets are issued immediately and are e-Ticket only.
• e-Ticket receipts and itineraries are e-mailed to the traveler and stored on AirWEB on the aeTraveller Portal.
• Flight changes or cancellations must be called into Group CTO Support at 1-800-457-6490 option # 4, and then option # 2.

Profile Information

Group CTO uses your profile information located in the aeTraveller Portal. Please be sure this information is up to date.

Additional Assistance

If you need help navigating in Group CTO, call Group CTO Support at 1-800-457-6490 option # 4, and then option # 2.